Minimum age requirements on larger cars may also be higher at some locations. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please keep in mind that inclusions may differ between car rental companies. You will find the telephone number in the Car Rental Agreement. We will send you your rental voucher 48 hours before your pick-up time. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. In peak periods this may not be achievable. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Seamless booking experience and great price compared to all other websites. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars is not liable for services or bookings not full-filled due to force majeure. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Amendments can only be made up to 48 hours before the pick-up time. We can accept no further responsibility when there is no out-of-hours service available. They may be needed if you wish to make a claim. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The price is at end only a quarter of thee rate! We will send you your rental voucher 48 hours before your pick-up time. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Date of experience: 07 February 2023. They may be needed if you wish to make a claim. they are untrustworthy. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. This is the second time we have booked with Wisecars and had amazing service. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. This one doesn't really need an explanation. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. I refused to pay and they refused to refund me my $535 back. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can present the voucher either in a printed version or a digital form (such as from your smartphone). ago If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. All related documentation must be kept if an insurance claim is submitted. Your voucher will clearly state the address of your vehicle supplier. Use small print to hide from truth. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars believes in protecting your privacy. Please note, making a new booking may result in the change of the Car Rental Company. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Thank you guys for that excellence!!! If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If you choose to pay for the service using a credit card, your credit card details are not stored by us. Powered by, We use cookies to give you the best experience. In such circumstances, we will cancel your booking with no liability whatsoever. Great help received from the kind persons on whatsapp chat yesterday and today. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. So far I have found the experience of renting a car on this site to be very easy. Wisecars does not own or operate any Car Rental Companies. Excess Protection covers up to USD 1000 of your excess. Please note that all additional drivers must also show a valid driving licence at pick-up. If you have already provided us with your flight details, the car rental company will be able to track your flight. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Email Protect your account with two-step authentication Send code Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. He explained to me patiently and clearly. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. If your additional driver is under 30 or over 65, please check your car's terms and conditions. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. rj vlemnyt. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Please read carefully the terms of the Car Rental Agreement before signing it. You may also add additional drivers at the rental counter when you pick up your car. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Even a basic insurance. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If additional information is required, the process may be extended for another 28 calendar days. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars will inform the complaint submitter on how to proceed if needed. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Please keep in mind that any changes that you make to your booking will probably change the rental price. Anyone can write a Trustpilot review. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Consider the cancellation policy. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. See the full list of exclusions under section Deductible Protection Products will not cover. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Some of this include complete insurance and others do not include it at all. However, please keep in mind that any changes that you make to your booking will probably change the rental price. What's Wisecars' cancellation policy? If you haven't started your trip yet, you can change your drop-off time by amending your booking. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. One of our helpful agents will be in contact with you to address the request. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Alternatively, just sign in or register using your Google or Facebook account. Any additional charges will need to be paid at the rental counter in the local currency. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. You can upgrade your car before you start your trip. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. All rights reserved. Honestly, never use third-party companies to rent a car. @ Vicpak. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. What's Wisecars' cancellation policy? In all these cases, you will receive no refund of the money you have paid. Thanks! Wisecars does not own any physical locations or offices. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. We do not delete personal data on the request of a third party. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You can also find this information in the pick-up and drop-off details. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. 6 The Car Rental Company must give its consent to repairs and replacements. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Please note, making a new booking may result in the change of the Car Rental Company. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you have any questions, please feel free to contact us. When you return your car, the car rental company will check it, and charge you for any damages. Wisecars will process your cancellation refunds in 7 days. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). To improve our service and website, we may use small data files known as Cookies. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. It said and I'll recap ,"NOTHING more to pay ". To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Alternatively, just sign in or register using your Google or Facebook account. Please read the following to know what is included/excluded in our coverage offers. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Expired or provisional licences will not be accepted. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking.
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