DO NOT BUY, RISKY. Delivery time is problematic with this company. Arhaus is a lovely store in Plano/ Frisco Texas area. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Even if you spend thousands of dollars you will not receive any support. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. It's an amazing piece and like no other. Poor customer service. Each one was a recording to hang up and go online for more help. Zero customer service. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. . 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Arhaus has beautiful and unique things. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. We would definitely buy here ! She has a flare and creative abilities which we appreciated. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I have called, many times. Very punctual and efficient. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . He was very professional and patient during our decision making process. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Thank you, Arhaus, and the great sales, delivery and customer services teams. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The least they can do is have great customer support for the prices they charge. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. It looks amazing and well constructed. No problem -- they were sending a new cover. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Debra answered all our many questions and offer good advice. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! The pros: Artistically designed and elegant selection of distinctive lighting pieces. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Daniel approach us and I shared my concerns. ForLocations, The World's Best For Customer Service Info. The 2nd one got had a chip on the top and an off color board. | Consumer Comment My favorite furniture store! Phenomenal store. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. She said she had just the the item. We recycle copper into tabletops and transform tree roots into chairs. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Absolutely stunning store and I love all their merchandise! Even worse than this, I cannot get straight answer from the salesperson. Does someone need to be home to accept my delivery? He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I got many compliments on them. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Overall, customers have good things to say about Arhaus and their online shopping experiences. Most of our products and custom options are available online, however not all pieces are shown. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. We tried every possible method to inflate without, and it just. I found them to be solidly built. Thank you. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. David approached us and I have to say we are so happy he did. Don't waste your time. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. I also got covers for when it snows here in Colorado. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. The arm of one custom chair, the wood is split. Worked with the design team to match new items from our previous purchases with another Arhaus store. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. I called Arhaus a week and a half later. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Arhaus Furniture collections are for the entire home. As for the actual collections at Arhaus--absolutely stunning, innovative and different. They said I would have to contact Arhaus to get the issues solved. The delivery was on time and the associates were extremely professional. This was my first and last Arhaus experience. We work closely with Michael and he always takes the best care of us. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. After the third time, the concierge suggested that I return the chairs and chose new ones. I would not recommend this place. All pieces look sturdy and well constructed. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Do I have to make a monthly payment on financing plans? She asked all the right questions of what I envisioned for my new place. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. He was super friendly and helpful. They refunded Le the wrong amount and sent a bill! Can I return an item to a store location? I love elegant and sophisticated design Arhaus offers. When I finally came close to making a choice I showed him a picture of my family room. This is a follow up to my September 27, 2022 review. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. They were delivered yesterday, and three out of the six had scratch marks on the legs. I mailed both boxes back to Ahaus the same day. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. We never felt pressured into buying something we didn't want. Tricia one of the design consultants came to my home and helped me plan my buy. I have no issues with the quality of the furniture. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. The couch bent in the middle and was closer to the floor than the ends. Do you ship to Canada or other international destinations? Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. From looking at other recent reviews on various forums I'm not alone. Never recommend to anyone. The package arrived in two boxes. I do wish companies would standby there commitments and honor what is being sold to the customer. Note: Pricing on floor samples and at Arhaus Loft locations may vary. I sent a request for a second shipping label. Comenity Reviews. DUTIES AND RESPONSIBILITIES Additional information about Delivery & Shipping. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Be ready with your credit card. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. The store manager Shamika Haynes is awesome. Posted: February 21, 2023. The national Arhaus customer service is the worst customer service Ive ever experienced. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Apply today at CareerBuilder! Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. No one in the store claimed to know anything about the issue that had been going on for 3 months. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. I have been an Arhaus customer for twenty+ years. nancy. Should you notice an inconsistency, please contact Arhaus. We purchased this table a year. Here I am 3 months later and issue still not resolved. Im gonna file a complaint with the attorney generals office. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io NO. This is not something that I would have expected from a $3000 dining table. I was informed that the benches are ready but the table will likely be delayed until May!! Sat, Mar 23, 2013 : 4:55 a.m. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. It needs to be done with a hand held attachment! Love coming here! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. The shipping label would only cover the weight of one of the boxes. The delivery man actually realized it was there. We'll be returning here for many years to come. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. STAY AWAY. The customer service of the entire company is appalling. So far non of it has fixed our issue. Cannot be returned. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. They wont even send anyone to look at it. The salesperson said she had reserved them for me. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. The furniture is decent at best but totally not worth it with such poor service. I requested new back cushion, fabric only, and was told No. Minimum payments are required for each Credit Plan. Made to your specifications and submitted for production at the time of your order. It's was a big change but being empty nesters we felt it was time. It was a custom piece so it took quite some time to come in (which was expected). If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Thank you to Tricia and Michael for all of the help with our furniture purchases! We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. (It took me multiple visits to make final decisions on my purchases). Known for their sleek online experience and modern styles, they also have 71 locations across the US. All appeared sturdy and well constructed compared to other places I had visited. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. To be added to our postal or email mailing list, sign up here. If I place my order, can you hold my items at your warehouse? It is always a broken promise. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. The rooms not only look gorgeous but are functional and comfortable. Great experience. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. We are talking about approx 1k on an order of over 20k. Please send all requests to [emailprotected]. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. and it was a wrong size, of course. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Thank you Michael and Sandi Trish and Bob. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. and didn't hear for a week, so I called him back again. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. doesn't. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We expect to keep finding more of what we love at Arhaus. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. I contacted Arhaus service and discovered that the warranty was only thirty days. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Great customer service. Who is looking at this furniture before it goes out for delivery? While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. I just agreed to take the wrong color and one brok on delivery. We picked the furniture, then we picked the material. It goes against our guidelines to offer incentives for reviews. Insane. She is amazing!!!! Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. They are awful at customer service and do not stand behind their product. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I wanted the space to have a totally different vibe than my home. I highly recommend this store! I called to check on the order since we are entering the second week of April. I want to escalate past the store manager, but they will not provide a contact. Go in and take a look, you'll be surprised at the quality, variety and the prices! Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. We got the warranty and it still takes months to get our new furniture repaired. They took longer than expected. We have always wanted the "cloud" from RH but to be honest it's not in the budget. He went above and beyond to make sure my husband and I were satisfied. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. We make every effort to display the colors of our products accurately on the website. Awesome ordering process! In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! The prices are very competitive and the staff is stellar! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Long wait . Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. How do I calculate the delivery fee to my area? Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Known for their sleek online experience and modern styles, they also have 71 locations across the US. We will definitely be repeat customers. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. Placed an order for a dining room table in January. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Key Responsibilities.
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