Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? hmmm This looks good. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Ensure Agents have access to Knowledge when viewing a Case. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Usually this is due to some pre-existing configuration or code in the challenge Org. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I'd try again since Trailhead had issues yesterday. Making dinner for Mom! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. . Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. A mistake I have made many times as well! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. If you did them recently, try not to leave it too long to attempt this superbadge. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Some changes are done at Challenge 2. And it's a little trickybut you can find out if you google it:). I am getting mad over this error now. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. please help. I don't know what else to try. Add to Trailmix. Hyatt Place New Taipei City Xinzhuang. If easier, feel free to email me some screenshots- rebecca@capstorm.com. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure you set up the routing for Advanced Cases properly. Does somebody have a thought? It is now working. Once this was done, I passed the 3rd challenge section. It is hard to give many hints about this step without giving away too . These are instructions on the types of rules you need to make. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I am stuck at Step 3 - Create service level and actions. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I removed those and then the trailheadapproval was there. Think of this like a Sales Process. where you have opportunity stages associated with the process. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I wish I had a good answer for you! I had to do a quick refreher on this topic mid-superbadge. But I didn't complete it. Cloudy Technical Team is correct name wise for both the record type and the process. Can you help how to revert it back and to see Closed status field. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. (Email to rebecca@capstorm.com). Ensure Entitlements are visible on Cases in Lightning. Well occasionally send you account related emails. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Thanks so much for responding. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I ran into the same issue. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. How would you enable people to select cases from an organised list? and me too!! I am right now @ step 6. hope to finish the superbadge now soon.!!! I'd just give it 24 hours then recheck the challenge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ensure the Macro sends an email to the customer. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I was creating 'wrong queue' queue . here is the complete guide for designers that will increase your knowledge. What can I attach to help diagnose what I am still missing? The worst error! I am going bananas here. Trailhead Baby any idea? "my report is looking all correct. You cannot customize its label or logo". The custom email button I made was visible instead but was not approved by the Trailhead check. E.g. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. If you want to check the support process' api name, you can extract via data loader. The simple things Hey, i'm on challenge 3 and almost done. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Also, my email-to-case and email on demand are checked. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Below are tips and gotchas for each report / dashboard. My bet is that you missed one checkbox in the setup. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. When you start a create a new report, simply click to start with a clean screen. You also get personal insight into the life of a Trailhead Baby! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Take a break, grab a snack, and watch this video. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to rename the console to 'Cloud Support Service Console'. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. It still gives me the same error that it isn't found. Please post some details of what you have. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Sorry . If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Are you sure you want "email to case"? Right now he' taking a nap.so I'm off to edit some reports! Excellent article and with lots of information. If you are still stuck after that, leave a comment with some more details and I'll take a look. I fixed it, it was a really stupid mistake. I was convinced I was missing something and racked my brains over it. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Leave a comment for the Trailhead Baby! I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Have you set up the routing address? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Start in setup. Also, I've included Entitlements in the console. I'll take a look as soon as Trailhead is back up! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up?
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