stonewater customer promisestonewater customer promise

Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Twitter - @StonewaterUk. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Feedback. Congratulations to them both.. We think we could be the perfect match for you too but which way will you swipe? Home; ber CLS; Leistungen; Kontakt / Impressum We manage around 32,500 homes in England for over 70,000 customers . Not to mention all the roles that make a business function, in HR, Finance and IT. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Today is all about celebrating and recognising great customer service and the people who deliver it. How ready are you? Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd California Insurance License #0G51436. Questions were not too difficult and it felt very relaxed. Overall, 67% of employees would recommend. Copyright Stonewater. Pan Sussex priority alignment with Brighton and Hove Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. This is the Stonewater company profile. 8th March 13:30 As we break into a new decade, what exactly are the big issues in social housing today? First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. We value the importance of what EDI brings to our organisation, our colleagues and customers. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Remote/Work from Home position. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Survivors experience of the housing pathway Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Stonewater customer community group on Facebook. I am delighted that you are interested in joining Stonewater at this exciting time in our development. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! This latest performance shows some areas where were hitting our targets and others where were not there yet. Isgho Votre ducation notre priorit . You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. CLS Sicherheit - Sicherheitsfachkraft Wien. Largo FL 33777. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Report a defect or repair. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. (727) 582-3100. www.pcclb.com. Watch this space. stonewater customer promise . When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Feedback. If you are a registered user, please log in. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Over the last three months weve carried out a whopping. These agencies . The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. You can see our performance for the last quarter, as well as the previous reports on our website. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. LEARN MORE This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. california hotel laws; fort hood levy brief link; cassie laundrie update. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Our customer commitments are the service standards weve set with you. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Customer Experience Advisor. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Customer Promise (Usernames and Passwords are Case-Sensitive). Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. 68% of employees think that Stonewater has a positive business outlook. We aim to respond to all email queries within two working days. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. ^Alex. *?00120 4! Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention We aim to respond to all email queries within two working days. Call your management office directly or the local authorities at 911. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Perpetrator accommodation removing the cause of harm Stonewater is a leading social housing provider. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. We value the importance of what EDI brings to our organisation, our colleagues and customers. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. If you would like to send us feedback please visit Customer APP ID: stonewater. For all general enquries, including queries about your agreement, paying your rent etc. Customer enquiries. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Retrofit is a key solution to some of the energy bill challenges were facing today. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. %%EOF We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. -Maya Angelou Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. You could be our next: by chloe calories quinoa taco salad. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Changes won't be saved until you sign up for an Enhanced Profile subscription. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. The CCP will then meet and make their recommendations within 5 days of their meeting. %PDF-1.5 % Scheme Co-ordinator You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. (i stonewater customer promise. This button displays the currently selected search type. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Call your management office directly or the local authorities at 911. Intersectionality, domestic abuse and housing There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death If you are reporting an emergency, please do not utilize this means of communication. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Bournemouth - England - UK , BH2 6ED. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Read 1 more review about Stonewater. hlRmk0+}K`,j"c[IvNsztiDc@h Excellent customer support. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : June 29, 2022 russell hantz wife; Category: . We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Were really sorry if youve experienced delays or the service hasnt met your expectations. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. please contact your property management office. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Does there seem to be diversity at Stonewater? 610 0 obj <>stream Interviewers were very welcoming and made me feel at ease. One of the ways we do this is with our customer commitments. Transparency . Job specializations: Customer Service/HelpDesk. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. To tell us your thoughts, please complete the following, 2 minute survey. Partnering Surveyor - Design & Special Projects Stonewater Customer Hubb. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Comprehensive. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Today is all about celebrating and recognising great customer service and the people who deliver it. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. The findings from these events will be published in the next few months watch this space!
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