Also, it makes no difference if you use AXSTickets or the website. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. Expires: Dec 19, 2024. The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. I tried buying tickets on the website, got an error with payment. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Extremely frustrating. AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had to get on my phone. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! THANK YOU! Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. After entering credit card info (correctly) the next button never lights up to proceed to billing address. The gig has not been cancelled we just chose not to go. listed the best and took a break. LearnMore. Get yours here http://go.axs.com/qGyc50N6u6y 2 Most relevant or No paper tickets required. This is for London (October). The email sharing the tickets never went through. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Please help me with my situation. Tried resetting my password but no email sends to my account. Worst customer service YET again! I know to use PayPal goods and services since it has buyer protection. I have a problem with AXS Tickets Are you having issues? Does my friend have to accept each ticket separately? I will NEVER try to get tickets thru these frauds again. So they send me the email, I click Verify Device, which takes me not to the app but to the website, which greets me with an error message in a red box: This session has expired. I fought the charge on my credit card, and they finally credited me back a full 9 months later. Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. AXS Account Your Account My tickets are not in my account? The show is tonight with no way to access my account or update my password. Sports and arena events will usually be the most expensive with the best seating options topping $150. When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. With the AXS app, you can. So basically I got scammed out of $250. 15 plus minutes I had a few performances to list so I went to do it. Unfortunately when I was looking for tickets (right when the tour was announced), they were the only ones selling them :/ I think Still Woozy hired AXS as the ticketing company for the tour and all the other sites are selling resale tickets. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. Very disappointed. I will not be using AXSTickets again, its not worth it. Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. I got to the event, having paid for 10 tickets, and the etickets didnt work. I went back to AXSTickets and they were there. Tickets for London are left various dates avaliable and seats please message for info mainly 02 London left some Sheffield and Glasgow to. We dont need an app for everything. I can log in on my computer but not on the AXS app on my phone. The absolute worst and most unprofessional app i have ever used. Getting Started What is AXS Mobile ID? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So naturally I assumed the ad closed my window browser and did not complete my purchase. Especially if you cant even get it for work properly. I have deleted the app from my iphone and re-downloaded it with the same result. Front row or on the aisle? Reply from AXS USA. I reached to them through live chat but it's been 20 days and yet no response. she told me I could not be on Wi-Fi when using the app so she hung up on me. Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. But yeah Im NEVER using them again What happened to you? So if you find that your tickets have disappeared it seems there's no need to worry. Two thumbs down. Save your emailed tickets. - AXS Help Centre What do I do if I have not received my tickets in the post? Adding tickets to Wallet is a must, and sending/revoking needs major help. With the AXS app, you can I have uninstalled and reinstalled the AXS app. Same here, I've logged in and My Events is empty. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. Thats the date I requested the transfer. Get all of your passes, tickets, cards, and more in one place. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Their customer service is horrible. If you are a AXS Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AXS Tickets. So purchasing through the website and AXSTickets doesnt work - even with all their tips. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. I rather print out my tickets or use primary ticket apps. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). Tried it. AXS Tickets AXS, LLC 3.7 star 15.7K reviews 1M+ Downloads Rated for 3+ info Install About this app arrow_forward Tap for tickets to see the artists and teams you love. Do the terms of your original ticket purchase permit you to re-sell the tickets? Second, AXSTickets doesnt have a history of the event. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. 5 comments 100% Upvoted This thread is archived At that point Im told it is cookie related and I cant proceed in Safari without changing my settings. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. find great events near you, buy 100% official tickets, sell your seats if you When I've bought tickets from AXS before they took a few days to show up in my events. They will pursue AXS who in turn, will keep your money. Never use this service again. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Privacy Policy. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. I understand the whole situation is a mess but there must be a better way to handle it than to take the tickets off/not give access entirely imo. I do not understand where the difficulties lie in this process and am very unhappy with this service. So do not buy from them unless you have a printer and are semi computer literate. Thanks!. Axs store currently offers the greatest deals and promotions. Yup happened to me too. I would rather be told the truth than a lie, after reading other reviews I see its a big issue. I can log in to the account on desktop, but not the app. Ugh! I can't log in to the mobile app. I figured this out all on my own no thanks to their support team. Pick your exact se Table of Contents: WHY cant they just refund my credit card and WHY is it they dont want my cr card #? I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. It's all a fan needs, all in one app. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) This Clears both data and cache. In case you can't connect to the internet at the venue, we recommend downloading your tickets before you get there. do not use AXSTickets to sell tickets. They hold your money forever if there is any issue with your event or if you sold your tickets. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Gave my son a number to call: 45 minute wait. Will NEVER use them again. . My show is on Friday and I so wish I was able to go. If so, how? I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. Then confirm "Reset Network Settings". Its all a fan needs, all in one app. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Thanks for the review and enjoy your event! Mine were showing, now they are not.The money has left my bank account Had the same problem and contacted them this morning. They said he had 6 tickets ( I only had 5!) tl:dr - Crashy app. cant go, and more. On android, goto "Settings" click AXS Tickets app. Sheffield and Glasgow. Still no success. And the pending charges. Copyright 2023 Apple Inc. All rights reserved. All of this because we were linked to LAST YEARS tickets! ~VP, Contact Center. I had no trouble signing in and viewing my tickets at that time. TICKETS I recommend the creators of AXSTickets fix the facebook login issue and make sure users dont need to login each time they need to access their account in AXSTickets . Tried to purchase tickets August 28, 2021 for Kid Rock at Billy Bobs in Fort Worth Texas I am unable to confirm. You need a connection to download your tickets to the app. Please answer. Sortir et rejoindre la voie. "Swan Lake" tells the story of a young . Select the issue you are having below and provide feedback to AXS Tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. They show up on website though. The hassle with trying to login is just ridiculous! There was some glitch on their end that prevented me from accessing my tickets, and there is no customer support number, Their online support is a joke - in response to each support ticket I filled out I got an email telling me to submit another support ticket. Once there, it was another 40 minute wait (missing one band), before they could get in! Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. Press question mark to learn the rest of the keyboard shortcuts. Will Call - $2 per order Mail - $5 per order (if more than 10 days until event) After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. For more information, see the developers privacy policy. Solid Gold Turf Club St Paul Minnesota Friday November 26. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Your real card info stays hidden. On android, goto "Settings" "Apps" or "Manage Apps" tab. Just buy straight from the venue! We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Has anyone else had this problem? This is for London (October). Sent to voicemail every time, no calls back. There is no fee for transferring seats and you are allowed unlimited transfers. While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. The first two friend got in no problem with the PDFs, but my third friend was denied at the door because they said the ticket barcode was expired. Tickets for Wed 22nd March 2023 at The O2 London. AXS Tickets iOS app crashes, not working, errors, AXS Tickets on iOS has black/white screen, AXS Tickets Android App Issues and Solutions, AXS Tickets has errors/crashing/not working, AXS Tickets server network connectivity issues, Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events, Close and restart the AXS Tickets app on iPhone, Update AXS Tickets app to the Latest Version for iOS, Uninstall and reinstall AXS Tickets iPhone app, Update your iPhone to the latest iOS version. I do have te pending charges too, how did you contact them? If you have just bought your tickets and aren't seeing them in your account, hang tight! I cannot view my tickets. Enter your device passcode. I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. Is it Safe? My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. AWFUL!! We have over 1,000,000 users and companies will listen to us. I can't access purchasing tickets either on my desktop or phone. This is the second time I had to deal with AXS and both times I had bad experience. Le service de notes de frais restent toujours accessible en allant voir le dtail du trajet. These tickets are non refundable so I am out $200. Up To 25% Off Your Bookings + 50% Off For Kids' Tickets. Wondering if they took them off to change dates. I logged into my AXS account his morning to find that my tickets were no longer showing in the My Events section. AXSTickets communications are confusing. I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. I understand theres a pandemic going on, and Ive tried being patient for weeks now. No. Continuer sur 36 kilomtres, Sortir et rejoindre la voie. It seems that I probably will not get a response before the show. Front row or on the aisle? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". What no Maybe try selling them somewhere else then transferring them? Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. To resolve AXS Tickets network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? Thats why I download AXSTickets to help me to keep sign in. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 8 mins (4m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 1:45pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Must have been a blip. I have the app and have refreshed, but my tickets are not there, please resend. IOS 16.2 on Iphone 11. I didnt have a problem with the transition until I downloaded AXS and attempted to login. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Alex P. is a great addition to our team. Dope concert. 4. Cheers! If they pay you now, there's no insurance for them if the new owners are refused entry. Even the emails disappeared. BUY THE PERFECT. How you have this market largely cornered is beyond me. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. came back about a week later and had sold 3. well I got a deal about w8/w9 forms to fill out out but all I got was a continuation to spin when I tried them. Here are some helpful workarounds that should work whenever AXS Tickets app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Created an AXS. And that was after the minutes that passed by before I actually set the timer. Tickets from one order are there, the other order isnt and I havent received two emails either. I dont know if it had deleted my tickets or if its a glitch but I dont know. He never received the email. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. I can see my tickets, but I don't see a way to print them. I linked and logged into Facebook, and then I got a page to verify my account. Zero stress. Mobile app not able to log in. This telling me time and time again, that I had NO EVENT COMING. Worked last week when I checked. Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. So far, my experience has been seamless. I never received my email confirmation for my tickets. Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! Tix are for mobile, so not sure what to do. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. I have changed my password. Also happy to meet in person if you'd pr Got 2 tickets for Peter Kay 18th of feb at the O2 . Press question mark to learn the rest of the keyboard shortcuts. Tickets go on sale to the general public Friday, 3/10 at 10 am local time. Read. I finally had to send him a picture of my ID so they could look up the ticket to print for him. Is it my iphone? Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. I am concerned as the show is coming soon. I called the royal albert hall at last minute and they said they can reprint. Continuer sur 950 mtres. I traded tickets with a friend and a few days later, they disappeared from my account and AXS has no idea why yet they're refusing to send me replacement tickets or a refund. So, please do yourself a favour and buy from the venue direct. Yep, my account is back to normal now too. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I can't even get into the the app on my phone. On your device, goto "Settings" click "Apps" select "AXS Tickets app" click "Storage" click "Clear Data" option. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. How do I create an AXS account? AXS tickets can vary in pricing depending on the size of the venue. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. 1x ticket, 75 face price. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. I can see my tickets ,but when i go to transfer one to my wife it says session timed out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am so sad and frustrated. and our Avec le mode voiture, vous pouvez configurer vos options (type de vhicule, autoroute ou non, page ou non, distance la plus courte), tout en ayant accs aux infos de circulation grce notre service d'info-trafic en temps rel. could not the sell tad was not lit up. Second hand retailers have them available, but now the cost is through the roof and I dont know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source. BUY THE PERFECT Our 2022 Transparency Report has landed If they have a 2* rating, why did you sell through them? Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. What does face value mean? Tickets never arrived (not the first time this has happened with me). Plans can change. Tbh, it is a great app. I will be disputing this charge with my bank. I expect much more from AXS!!! The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. This is based on our NLP (Natural language processing) analysis of over 191,013 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. I was not aware I had already completed my purchase and was charged $181. After several more minutes, I thought hmm, Im just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. I logged in and it said I had no purchased tickets and no events. Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . Please fix this and I hope there is no other fans that will experience the same thing as me. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. My email was missing a . There could be a delivery delay. Too bad it makes you give AXSTickets at least one star on the review. AXSTickets is absolute garbage!!! I have lost 8 tickets so far 4 more are today. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. So after waiting in line I had to go to another line for printed tickets. So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. I'm unable to not only log in to the app on my phone, but also on my computer. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . Mine kept giving me the incorrect password error when I knew it was correct. 3 plus time I sent them them at least 6 of the performances not listed each time was told they were. Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. Hi all, just a bit of info in case anyone has a similar issue to me. The only option is to cancel while the timer runs out. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. For me it just says "Access To Website Blocked" which makes me extreamly worried can't acces my account, my tickets and my order confirmation email has "broken image file" icon under venue, calendar and tickets. What is a Pre-sale? I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. Im just worried because on AXS website, it says tickets can be transferred an unlimited amount of times. Are you having issues? I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. They FORCE you to download AXSTickets to get your tickets, regardless of purchase. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. Nyman Subscriber 7 Subscriber
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